Our Event Tickets Terms & Conditions
Tickets issued are subject to the following conditions and may be revoked by the organiser of the event for breach of any of the specified conditions. Totara Hospice may change or amend these Terms & Conditions of Sale at any time.
Overview
Totara Hospice sells tickets as the event promoters (“Promoter”). The Promoter sets ticket prices.
Your ticket
You can print your ticket(s) immediately upon confirmation of your credit card authorisation. A confirmation email which contains a PDF of your ticket is sent to the email address you provided during the ticket purchasing process, from which you can print your ticket(s).
Look after your ticket(s) as you would cash. It must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies this ticket and the purchaser, and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, the Promoter may refuse entry to all ticket holders presenting tickets with this code.
When presenting concession tickets or entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not presented, you may be refused admittance to the event.
All ticket prices are shown in NZ Dollars and include GST where applicable. – Totara Hospice accepts Visa, Mastercard and American Express only.
Postponements, cancellations & refunds
Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of New Zealand.
In the event of a postponement due to weather conditions, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting Totara Hospice prior to the replacement date for the postponed show. In the event that a Promoter authorises ticket refunds for a postponed event, they will be issued only to the original credit card used for the purchase.
Purchase from unauthorised sources
Tickets are sold on behalf of Totara Hospice as a fundraiser for much needed funds for a not for profit charity. Do not purchase tickets from any source other than through Totara Hospice. Tickets purchased from any other source may be unauthorised copies and may be refused admittance to the event.
Changes in program
The Promoter reserves the right to withdraw, replace, add or substitute any hosts or entertainment without notice.
Participant Undertakings
Event photography: The use of your name, image, photograph, video and comments may be used in any publication or marketing.
Refusal of admission or ejection for objectionable behaviour
The Promoter or venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue and/or Promoter.
Credit card problems
Totara Hospice’s ticketing system involves an immediate exchange of information between us and your bank via Stripe Payment Processing. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not Totara Hospice, so please contact your bank for a resolution.
Where a ticket is purchased by credit card and a chargeback is subsequently issued, you will be liable for and will be invoiced for both the full transaction value and a reasonable chargeback management fee.